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Privacy Policy

Effective Date: March 18, 2026

 

Part I: General Provisions

 

  1. Purpose

 

This Website Privacy Policy (the “Policy”) describes how Agape Mental Health, LLC (the “Company” or “Agape”), a non-clinical Management Services Organization (MSO), collects, uses, and protects information from visitors and users of its website, located at www.agape-mh.com (the “Website”). This Policy addresses only the collection and use of data through the Website and does not govern the handling of Protected Health Information (PHI) or clinical data, which are managed separately as detailed below.

 

  1. Scope

 

This Policy applies to all users of the Website. By accessing or using the Website, you agree to the terms of this Policy.

 

Part II: Information Collected and Used

 

  1. Information Collected (Non-PHI Focus)

 

The Website collects two primary types of non-clinical information:

  • Non-Personal Information: Information that does not identify you as an individual, such as browser type, operating system, pages visited, referring URLs, and general geographic location. This data is collected to analyze Website usage, improve service delivery, and enhance user experience.
  • Voluntarily Provided Information: Information you voluntarily provide when contacting us, such as your name and email address when submitting a general inquiry form on the Website.
  1. How Information Is Used

 

We may use information collected through the Website to:

  • Respond to inquiries and communications you initiate.
  • Improve Website performance and user experience, including troubleshooting and diagnostics.
  • Monitor and analyze usage trends, traffic patterns, and activity on the Website.
  • Maintain the security and integrity of the Website and prevent misuse or fraudulent activity.
  1. Information Sharing and Disclosure

 

Agape does not sell personal information collected through the Website. We may share limited information with third-party service providers (such as hosting, analytics, or email platforms) solely to support Website functionality, operations, maintenance, and marketing efforts. We require these parties to protect the information and use it only for the purposes for which it was provided.

 

  1. Data Retention

 

We retain information collected through the Website only as long as necessary to fulfill the purposes described in this Policy or as required by law. When the information is no longer necessary, we will securely dispose of it.

 

  1. Cookies and Tracking Technologies

 

The Website uses cookies and similar tracking technologies (like pixels and web beacons) to enhance user experience, analyze Website traffic, and assist with our marketing and outreach efforts.

  • Cookies are small data files placed on your device that allow us to recognize your browser and capture certain non-personal information.
  • This may include tools such as analytics or advertising platforms that help us understand Website usage and improve outreach efforts.
  • You have the option to set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, some parts of the Website may become inaccessible or not function properly.

Part III: Clinical Compliance & MSO Structure

 

  1. No Collection of Protected Health Information (PHI)

 

Agape is a non-clinical management services organization and does not provide medical or mental health services. Consistent with this role and to maintain compliance:

  • The Website is not intended for the submission of Protected Health Information (PHI), and users are expressly prohibited from submitting such information through any Website forms or communication tools.
  • DO NOT submit any clinical information, diagnostic details, medical history, or other sensitive health information via any public-facing form on this Website, including contact forms or chat features.
  • The Website is not a secure communication channel for PHI.
  • If you believe you have submitted PHI through the Website, please contact us immediately so we may follow proper remediation protocol.
  1. Patient Intake and EHR Separation

 

The formal and secure collection of personal, medical, and financial information necessary for patient intake and scheduling is strictly handled off-website through a separate, secure Electronic Health Record (EHR) system.

  • The Website may direct users to a separate, secure EHR platform operated by or on behalf of independent providers. This platform operates independently from the Website and is governed by its own privacy and security policies.
  • All clinical intake forms, consent documents, and financial agreements are hosted and processed exclusively within the secure, HIPAA-compliant EHR platform utilized by the independent providers who practice on the Agape platform.
  1. Independent Provider Relationship

 

Agape serves only as a management and administrative services organization (MSO) to independent mental health providers.

  • The independent providers retain full authority over all clinical decisions, diagnosis, and treatment.
  • The independent providers are solely responsible for the PHI collected during the intake and treatment process via the secure EHR system, subject to the Notice of Privacy Practices they provide to their patients.
  1. No Provider-Patient Relationship

 

Use of this Website does not establish a provider-patient or client relationship between you and Agape Mental Health, LLC or any independent provider. Any such relationship is established only through formal intake and consent processes completed within the secure clinical system.

 

Part IV: Legal & User Rights

 

  1. No Warranty

 

The Website is provided for informational purposes only and is offered on an “as-is” basis. Agape makes no representations or warranties regarding the accuracy, completeness, or reliability of the information provided. Use of the Website is at your own risk.

 

  1. Data Security

 

We implement reasonable administrative and technical security measures to protect the non-personal information collected via the Website against accidental loss and unauthorized access, use, alteration, or disclosure. However, no internet transmission is ever entirely secure or error-free.

 

  1. Third-Party Links and Services

 

The Website may contain links to third-party websites, applications, or services. Agape is not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of every site you visit.

 

  1. Children’s Privacy

 

The Website is not intended for children under the age of 13. We do not knowingly collect personal information from children through the Website. If we learn that we have collected information from a child under 13 without verifiable parental consent, we will take steps to delete the information as soon as possible, in compliance with the Children’s Online Privacy Protection Act (COPPA).

 

  1. State Privacy Rights

 

Depending on your state of residence, you may have certain rights regarding your personal information. These may include rights to:

  • Access the specific pieces of personal information we have collected about you.
  • Request deletion of your personal information, subject to certain exceptions.
  • Request correction of inaccurate personal information.
  • Opt-out of certain uses or sharing of your personal information.

To inquire about these rights, please contact us using the information below.

 

  1. Changes to This Policy

 

Agape reserves the right to update this Policy at any time. When we make changes, we will revise the “Effective Date” at the top of this document. We encourage users to frequently check this page for any changes to stay informed about how we are protecting the non-personal data we collect.

 

  1. Jurisdiction and Governing Law

 

This Policy is governed by the laws of the State of Massachusetts, without regard to its conflict of law principles. Any disputes arising under this Policy shall be resolved in the courts of Massachusetts.

 

  1. International Users

 

The Website is intended for use only by individuals within the United States. If you access the Website from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. By using the Website, you consent to the transfer and processing of your information in the United States.

 

  1. Contact Information

 

If you have questions or concerns about this Website Privacy Policy, please contact us.